Let customers order on Viber.
Sync to ERP automatically.
B2Bee turns Viber messages into structured B2B orders. The dominant ordering channel in Serbia, Croatia, Bosnia, Slovenia, and 10+ more markets where Viber outpaces every alternative.
• Heineken 0.5L 2 crates (24 pcs)
• Jelen Pivo 0.5L 3 crates (24 pcs)
• Coca-Cola 0.25L 2 crates (24 pcs)
• Knjaz Milos 1.5L 2 packs (6 pcs)
Total: 574 EUR • Delivery: Friday before 12:00
Reply CONFIRM to place the order, or tell me what to change.
Viber is the dominant B2B channel
across Central and Eastern Europe.
In Serbia, Croatia, Bosnia, Slovenia, North Macedonia, Montenegro, Austria, Greece, and 10+ more markets, Viber is the messaging app your customers use every day.
Viber has over 95% penetration among business buyers in the Balkans and CEE. No new app installs, no onboarding friction, no training. Your customers adopt it in 24 hours.
Buyers send text lists or voice notes. NORA AI converts both formats into clean, validated ERP orders in seconds. No manual transcription by your team.
Every Viber message is checked against price lists, stock availability, delivery schedules, and minimum order rules before it becomes an ERP order.
NORA contacts every customer on tomorrow's delivery route and sends personalized order proposals. Confirmed before your truck leaves. Zero missed sales.
B2Bee is live across all these markets.
Our NORA AI platform was designed from day one to support Viber as a primary ordering channel because that is where your customers actually are. Not a feature add-on. Core infrastructure.
B2Bee operates in 10+ European markets with 100+ distributor clients, processing over 100M EUR in orders through Viber and other messaging channels.
From Viber message to ERP order in minutes.
NORA reads your ERP, builds a personalized order proposal and sends it to each customer via Viber before their route day.
Customer confirms, edits, or sends a voice message. "Isto kao prošli put" ("same as last time") works too.
NORA checks price lists, availability, delivery rules, and minimum quantities. It resolves ambiguities automatically.
Confirmed order is written into your ERP in real time, without a manual re-entry step. Your warehouse sees it immediately.
Everything distributors need for Viber B2B ordering.
Correct pricing, discounts, and commercial terms per customer pulled live from your ERP. No manual price checking.
Customers send Viber voice notes. NORA transcribes and structures them into ERP-ready orders, including informal reorder phrasing.
NORA knows your delivery schedule. It contacts customers the day before their route day so orders are confirmed before your truck loads.
Customers send shelf photos, lists, or documents. NORA reads them and creates draft orders for one-tap confirmation.
Supports customers with multiple venues, each with its own price list, delivery route, and contact person in Viber.
Automatically include active promos in order proposals. Highlight upsell based on buying patterns and season.
Works with your existing ERP. No migration.
Viber orders validated and written into your ERP in real time via Hive365.
Frequently asked questions
Viber B2B eCommerce allows business customers to place B2B orders via Viber messages (text or voice), while the distributor's system converts those messages into structured ERP orders for fulfillment and invoicing. No portals or apps needed on the buyer side.
Viber has been the dominant messaging platform in Serbia, Croatia, Bosnia, North Macedonia, Montenegro, and Slovenia for over a decade. In these markets, B2B buyers already use Viber for day-to-day business communication. B2Bee supports both Viber and WhatsApp so you reach customers on their preferred channel. Many distributors activate both simultaneously.
Yes. NORA AI converts Viber voice messages into accurate product orders. Customers in busy HoReCa or retail environments can simply say "same as last week" or list items verbally, and NORA handles the rest.
Yes. B2Bee integrates Viber orders with your ERP through Hive365, synchronizing customers, products, price lists, routes, and order documents in near real time. Supported ERPs include SAP, Dynamics, Oracle, Pantheon, and others.
First live route typically in 7-14 days for supported ERPs; custom integrations take 2-4 weeks. The rollout covers ERP connection and data mapping, Viber channel setup and customer opt-in, and the first route going live. No disruption to your existing processes or ERP.
Ready to launch Viber ordering
for your B2B customers?
Start with your busiest route. See confirmed orders before your truck leaves.