Zero-friction ordering
Customers already use Viber. No portals, no logins, no training.
Viber B2B eCommerce
Let customers order on Viber. Sync orders to ERP automatically.
B2Bee Viber B2B eCommerce turns Viber messages into structured B2B orders — including customer price lists, discounts, availability, and delivery rules. Your customers order in seconds. Your ERP receives clean, validated orders instantly.
Built for wholesale and distribution teams that want faster ordering, fewer errors, and higher profitability.
Why Viber B2B eCommerce works
Text + voice ordering
Customers can type or send voice messages, and AI converts them into clean orders.
ERP-ready orders
Orders are structured and validated before syncing into ERP or order management systems.
Higher reorder rate
Reduce missed orders and increase repeat buying with automated reminders and proactive workflows.
Built for distributors, wholesalers and brands
Viber B2B eCommerce is designed for companies that sell to many customers — HoReCa venues, retail outlets, small stores, and independent buyers — where ordering happens frequently and often through familiar messaging channels.
- Beverage and FMCG distributors
- HoReCa supply distributors
- Wholesalers and regional distribution networks
- Brands and principals coordinating execution through distributors
How Viber B2B ordering works
Customer sends a Viber message
The customer sends a text or voice message with products, quantities, or even an informal reorder request.
AI converts the message into an order
B2Bee AI agents understand customer intent, products, packs, quantities, and buying patterns.
Validation against real business rules
Orders are checked against price lists, stock availability, outlet-specific conditions, and delivery rules.
Order syncs to ERP
The final order is pushed into ERP or OMS, ready for fulfillment, routing, invoicing, and delivery.
Key features
Customer-specific price lists
Correct pricing and commercial terms for every customer, outlet, and segment.
Availability and delivery answers
Automated replies to common questions about stock, availability, timing, and order status.
“Same as last week” ordering
AI understands informal reorder logic and turns it into structured orders.
Photos and documents
Supports photos of shelves, handwritten lists, invoices, or product documents as ordering inputs.
Multi-location accounts
Supports customers with multiple outlets, separate price lists, and different delivery destinations.
Automated triggers and reminders
Promotion reminders, reorder nudges, route-day prompts, and AI workflows based on business logic.
ERP integration for Viber orders
Viber B2B eCommerce is not just a chat channel. It is an operational ordering system connected to your ERP. Through Hive365, B2Bee synchronizes customers, products, price lists, routes, and order documents.
- Works with existing ERP systems
- Supports multi-warehouse and route delivery operations
- Unified data layer powering AI agents and workflows
Business impact
Faster ordering
Customers order through a channel they already use every day.
Fewer manual errors
AI structures messages before they hit ERP and operations.
More repeat orders
Proactive workflows help reduce missed sales and improve reorder frequency.
Higher profitability
Less admin work, fewer missed orders, and more efficient sales execution.
Viber B2B eCommerce FAQ
What is Viber B2B eCommerce?
Viber B2B eCommerce allows customers to place business orders through Viber, while AI agents convert those messages into structured orders that sync directly into ERP for fulfillment and invoicing.
Can customers order via Viber voice messages?
Yes. Customers can send voice messages, and AI agents convert them into accurate B2B orders, which is especially useful in fast-moving HoReCa and retail environments.
Does Viber ordering integrate with ERP?
Yes. B2Bee integrates Viber orders with ERP through Hive365, synchronizing product data, customer data, price lists, and order documents in near real time.
Is Viber ordering secure and enterprise-ready?
B2Bee is designed for enterprise distribution operations, with structured workflows, access control, audit trails, and integration-ready architecture.
Can this replace traditional B2B portals?
For many customers, Viber becomes the fastest and most natural ordering channel. It complements or, in some cases, replaces portal-based ordering by reducing friction and increasing adoption.
Ready to launch Viber ordering for your B2B customers?
Start with a focused pilot and prove impact fast: easier ordering, fewer errors, and higher conversion.
Book a Viber B2B demo
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