Privacy Policy

In accordance with the Personal Data Protection Law of the Republic of Serbia and the General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR), we inform users of the following information regarding the processing of personal data by B2Bee.

1. WHO IS THE DATA CONTROLLER?

The controller of your data is B2Bee d.o.o., a limited liability company established and operating under the laws of the Republic of Serbia.

2. LEGAL BASIS FOR DATA COLLECTION AND PROCESSING

B2Bee collects and processes your data based on the conclusion and execution of a contract. For any purposes not covered by the contract, B2Bee will collect and process data only with your prior written consent.

3. WHAT TYPE OF PERSONAL DATA DO WE COLLECT?

B2Bee collects a minimal amount of user information to ensure high-quality service.

We collect personal data when creating a user account by filling out an online form.

B2Bee processes the following categories of personal data as permitted by the laws of the Republic of Serbia:

• User's full name
• Company and/or individual address
• Company data (name, address, email, phone number, tax ID)
• User’s email address
• Company user's email address and phone number
• If users contact us, we may keep a record of that correspondence
• We may collect information about visits to our website including (but not limited to) IP address, browser data, timestamps, location, network logs, and access sources to help improve system usability

B2Bee does not have access to credit card data as transactions are handled through secure payment processors.

B2Bee does not knowingly collect data from children under 13 and does not direct its website or services toward children. We are committed to protecting children’s privacy and encourage parents/guardians to monitor online activities.

4. WHAT DO WE USE PERSONAL DATA FOR?

B2Bee primarily uses collected data to respond to user and visitor requests:

• Access to the user account
• Responding to user inquiries
• Maintaining communication with users and informing them about business developments (users can opt out via written request)
• Sending promotional and marketing materials or newsletters (with the option to unsubscribe)
• Managing, evaluating, and improving our services
• Occasionally sharing general statistics (e.g. number of form submissions) with third parties, without including personally identifiable information

We may also use data in other ways, with specific notification provided at or before the time of collection.

If legally required to provide client data, B2Bee will make efforts to notify the client before complying. If the client does not respond, B2Bee will act in accordance with legal obligations.

5. WHO HAS ACCESS TO PERSONAL DATA?

We do not sell, give away, or rent user personal data.

Only authorized B2Bee employees have access to your data.

Your personal data may be shared with the following:

• State authorities or entities that require access for legal purposes
• Legal service providers to the Controller

6. WHAT PERSONAL DATA PROTECTION MEASURES DO WE TAKE?

B2Bee applies appropriate privacy protection measures for data collected and entered while using our SaaS platform. We take security seriously and protect all user-related information.

We have implemented technical and organizational measures to protect against accidental or unlawful processing, including:

• Password-protected access to personal data folders
• Data confidentiality through encryption
• Security breaches (or suspected breaches) are reported to users within 24 hours and to the Commissioner as required by law
• Data stored in a dedicated server database with restricted access, including:
  • Equipment located in 3 data centers in Belgrade
  • A/B power feed with 99.99% uptime and backup generators
  • Redundant cooling and fire protection systems
  • 24/7 physical security and surveillance, including anti-terror protection
• User passwords are stored in encrypted format, making them inaccessible even to B2Bee staff

Despite all efforts, B2Bee cannot fully guarantee data security, and by using our services, users acknowledge and accept this risk.

7. HOW LONG DO WE STORE PERSONAL DATA?

We back up data daily and retain copies for up to 5 days. These backups are for system continuity and are not to be considered historical archives.

8. DELETION OF PERSONAL DATA

Users may request deletion of their data at any time in line with GDPR and Serbian law. This includes removal of email and password from our database.

Controllers may delete personal data with notification. Voluntarily provided phone numbers and names will also be deleted upon request.

After the B2Bee SaaS service ends, all data will be permanently deleted after 5 days.

9. WHEN CAN DATA BE TRANSFERRED?

B2Bee does not share user information with third parties. If future circumstances require it (e.g. legal obligations), users will be notified and consent will be requested.

We may transfer data to jurisdictions outside the user’s residence only for purposes described in this policy and in accordance with applicable laws.

10. USER RIGHTS REGARDING PERSONAL DATA PROCESSING

Users may request access, correction, deletion, restriction, or transfer of their personal data. They may also object to data processing or withdraw consent.

Requests should be sent to office@b2bee.net regarding the following:

• Access – information about stored data and its purpose
• Correction – updating inaccurate or incomplete data
• Deletion – under certain conditions, such as withdrawal of consent
• Restriction – temporarily halting processing if data is disputed
• Portability – transferring data to user or third parties
• Objection – stopping data processing based on legal interest (unless otherwise legally justified)
• Withdrawal of consent – anytime, where applicable

We will respond in accordance with applicable laws.

11. LIABILITY

The user is fully responsible for the accuracy of personal data provided to B2Bee. We are not liable for data loss. We maintain regular backups for service continuity.

12. COOKIES

B2Bee may use cookies to improve user experience. Cookies are small files stored by your browser that help identify returning users.

Most browsers accept cookies by default. You may choose to reject them or be notified each time a cookie is offered. However, rejecting cookies may impact the use of our software.

13. QUESTIONS AND CONCERNS

For any questions regarding personal data processing, users may contact the Data Controller at office@b2bee.net.

Users may also file complaints with the relevant authority (the Commissioner for Information of Public Importance and Personal Data Protection).

B2Bee reserves the right to amend this Privacy Policy. Users will be informed in advance, and changes will become effective upon publication at b2bee.net. Continued use implies acceptance of changes.

B2BEE TEAM